Contacts
If you need to reach Swap-BTC.com regarding a general website question, policy request, or compliance-related notice, please use the contact details below.
General enquiries
For general website enquiries, content clarifications, or page feedback:
Email: [email protected]
Compliance and legal notices
For AML-related questions, abuse reports, legal notices, or regulatory communications:
Email: [email protected]
Privacy requests
For privacy-related requests, including data access, correction, or deletion enquiries:
Email: [email protected]
Response times
We aim to respond to legitimate enquiries within 1 to 3 business days. More complex requests, including privacy or compliance matters, may require additional verification and more time to process.
Before you contact us
To help us review your request efficiently, please include:
- your full name
- the email address you are contacting us from
- the reason for your enquiry
- the relevant page URL, if your message relates to specific content
- any supporting details needed to understand the issue
Please do not send private keys, seed phrases, wallet passwords, or other sensitive access credentials under any circumstances.
Geographic and legal note
Swap-BTC.com is an online digital-asset service website intended for an international English-speaking audience. Users are responsible for determining whether access to crypto-related services is permitted in their jurisdiction and whether local tax, reporting, or registration obligations apply to them.
Abuse reporting
If you believe the site is being referenced in connection with fraud, impersonation, phishing, sanctions evasion, or any other unlawful activity, please contact:
Email: [email protected]
Please provide as much detail as possible so the report can be reviewed properly.
Policy references
For information on how we process personal data, use cookies, and apply compliance standards, please review: