Swap Now

Privacy Policy

This Privacy Policy explains how Swap-BTC.com collects, uses, stores, and protects personal data when you use the website.

We are committed to handling personal information responsibly and in a manner consistent with applicable privacy and data protection principles. Because Swap-BTC.com is available to an international audience, data practices may vary depending on the nature of the interaction, the technologies used, and the legal obligations that apply.

Scope of this policy

This policy applies to personal data collected through Swap-BTC.com, including when you:

  • browse the website
  • contact us by email or through site forms
  • interact with embedded tools or service features
  • submit compliance, privacy, or support enquiries

This policy does not necessarily apply to third-party websites, wallets, blockchain networks, or external service providers that may be linked to or integrated with the site. Those services operate under their own terms and privacy policies.

Information we may collect

Depending on how you use the site, we may collect:

Information you provide directly

  • name
  • email address
  • the content of your message
  • any information included in support, compliance, or privacy requests

Technical and usage data

  • IP address
  • browser type and version
  • device information
  • operating system
  • referral source
  • pages visited
  • date and time of access
  • on-site interaction data
  • approximate geographic location inferred from IP

Security and fraud-prevention data

  • logs related to suspicious access attempts
  • anti-spam signals
  • abuse-prevention markers
  • technical indicators used to protect site integrity

Transaction-related or service-interaction data

If a swap-related tool, widget, or route selection feature is available on the site, limited service-interaction data may be processed to support functionality, route display, status checks, or issue handling. Specific transaction processing may also involve third-party infrastructure providers.

How we use personal data

We may use personal data to:

  • operate and maintain the website
  • respond to support, legal, or compliance enquiries
  • provide requested information
  • improve content, usability, and technical performance
  • monitor traffic and usage patterns
  • detect, investigate, and prevent fraud, abuse, or unauthorized activity
  • comply with legal obligations
  • enforce our policies and protect our rights

Legal bases for processing

Where applicable data protection law applies, we may process personal data on one or more of the following bases:

  • your consent
  • performance of a requested service or pre-contractual step
  • compliance with legal obligations
  • legitimate interests, including website security, service improvement, recordkeeping, and fraud prevention

Data sharing

We may share information with trusted third parties where reasonably necessary, including:

  • hosting providers
  • analytics providers
  • email service providers
  • technical support vendors
  • security and anti-spam providers
  • legal, compliance, or professional advisers
  • law enforcement or regulators where required by law
  • service infrastructure providers related to swap functionality

We do not sell personal data in the ordinary sense of exchanging user information for money.

International data use

Because the website may be accessed globally and some providers may process data in multiple countries, your information may be transferred to and processed outside your country of residence. Where relevant, we take reasonable steps to use providers and safeguards appropriate to the nature of the data and applicable legal requirements.

Data retention

We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including:

  • maintaining site operations
  • responding to enquiries
  • keeping security logs
  • resolving disputes
  • meeting legal, tax, audit, or compliance obligations

Retention periods may vary depending on the type of data, the sensitivity of the information, and whether a legal hold or investigative requirement applies.

Security

We use reasonable administrative, technical, and organizational measures to help protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, email transmission, or internet-based system can be guaranteed fully secure. Users should avoid sending highly sensitive information through unsecured channels.

Your rights

Depending on your jurisdiction, you may have rights including:

  • the right to access personal data
  • the right to request correction
  • the right to request deletion
  • the right to object to certain processing
  • the right to request restriction
  • the right to withdraw consent where processing is based on consent
  • the right to lodge a complaint with a relevant supervisory authority

To exercise a privacy request, contact:

Email: [email protected]

We may need to verify your identity before completing certain requests.

Third-party links and services

This website may contain links to external services or may include embedded features supplied by third parties. We are not responsible for the privacy practices of those third parties. Users should review the applicable policies before interacting with external tools or websites.

Children

Swap-BTC.com is not intended for children. We do not knowingly collect personal data from individuals who are under the age required by applicable law to use such services in their jurisdiction. If you believe personal data from a child has been provided to us, please contact us so we can review and remove it where appropriate.

Policy updates

We may revise this Privacy Policy from time to time. The updated version will be posted on this page with effect from the time of publication unless otherwise stated.

Contact

For privacy questions or requests, contact:

Email: [email protected]